Frequently Asked Questions
Everything you need to know about your Maxx Cold experience.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days to arrive.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, Maxx Cold ships to all 50 U.S. states and select territories. We are working on expanding our international shipping options in the near future.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products covered by a warranty?
Yes, all Maxx Cold products come with a standard 1-year manufacturer warranty that covers defects in materials and workmanship under normal use.